Description
The purpose of this service is receiving complaints from citizens directly or through the existing complaint box regarding the services that are offered throughout the entities reporting to the Ministry of Health. This extends to the health services offered by the public and private sectors.
Responsible Entity
Responsible Entity Information
Visitor's address to the Ministry of Health - Minister's Office, Department of Inspection and Quality Assurance
Office Hours
08:30 to 15:00 hrs
Ministry of Health - Minister's Office, Department of Inspection and Quality Assurance
Conditions
Documents to support the complaint.
Documents
Submitting the complaint in writing.
Any formal Identity Card (ID) of the complainant.
Time
(7) to (30) working days.
Price
No applicable fees.
Procedures
The complainant visits the Directorate of Inspection and Quality Assurance at the Ministry of Health (MOH) or any departments of inspection and quality assurance at the complainants geographical zone.
The complainant visits the manager’s office, to submit the complaint.
The complainant visits the Legal office at the Directorate, to follow up on the submited complaint.
The complainant will be notified through a phone call for revisiting, in order to receive the final statement and complaint management committee's decision.
Application Form
پێویستە فۆرمی داواکاری هاوپێچ بکرێت، ئەگەر هەبێت.
Legal Documantation
یاسا و ڕێنماییەکان پێویستە هاوپێچ بکرێن.
External Services
پێویستە خزمەتە پەیوەندیدارەکان دەستنیشان بکرێن، ئەگەر هەبن.
Signed by
پێویستە ئەم خزمەتە لەلایەن بەڕێزان وەزیر/سەرۆکی دەستە و بەڕێوبەری گشتی دیوان و لیژنەی خزمەت واژوو بکرێت.
Service ID
MOH - 68
Last updated03-03-2024
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